Back of House Details:

  • Ensure that all back of house tasks and processes are completed per our company systems

  • Ensure that the presentation of the input area is clean and free of clutter

  • Enter inventory, price and hang, minimum 140 items per day per our pricing guidelines. (A 4.5 hour shift could look like: 2.5 hours Entering, 30 mins Tagging, 45 mins Steaming, 45 mins Administrative)

  • Research pricing for items not in our pricing guidelines

  • Print and attach price tags to newly entered items

  • Steam and prep items for sales floor per operations manual

  • Tracking back of house KPI’s

  • Taking inventory and re-ordering back of house supplies as needed

Lead Details:

  • Assume Store Manager responsibilities when Store Manager is not present, i.e. breaks and days off (To include but not limited to Manager opening and closing, help in customer service and general floor duties, giving employees the option to leave early if it is slow, calling in more employees if it is busy, finding a replacement in the event of call out and sick days, direct employees in the event of an emergency situation)

  • Cashier duties using POS system and rewards program

  • Provide polite and courteous customer service

  • Resolve customer and employee disputes and relay information to Store Manager

  • Greet consignors and explain consignment process and Worthy Girl contract

  • Go through consignors’ items to select pieces for consignment that are consistent with our brand and fall into 1 of our 5 core style categories (Otherwise known as Intake)

Job Specific Standards:

    • Respect and embody the brand and culture at work and in the community

    • Uphold and maintain an attitude consistent with our company vision and values

    • Help company meet or exceed their financial goals

  • Uphold the “Worthy Girl Experience” by emulating brand standards and responding to and addressing all customer questions and concerns consistent within the company vision and values

  • Perform daily huddles to ensure team receives relevant timely information

    Promotes an environment that encourages participation, creativity and learning by sharing best practices and building on the ideas of others

  • Ensures that all company and store policies and procedures are followed per the operations manual, checklists and the company vision and values

    Supports and executes all tasks dedicated to lower positions to ensure the uninterrupted flow of business including, but not limited to intake, entering, product prep, redressing, etc.

  • Ensures the visual merchandising standards for the store are met

    Responsible for ensuring that the stores inventory and integrity is maintained

  • Ensures compliance and adherence to policies and procedures, standards and practices, and company directives

    Protects company assets in compliance with company safety and security procedures

    Reacts quickly to all customer and employee injuries and reports to Store Manager

 

Company Wide Standards:

  • To become the best consignment chain in the country dedicated to erasing the stigma that shopping second-hand is anything but awesome. We will build lasting and meaningful relationships from shareholders to employees, employees to customers, and customers to their communities

  • We are the home of strategically minded risk takers, relationship builders, and community lifters who are working to erase the stigma that second-hand shopping is anything but awesome. We believe that kindness is queen and that you should never waste love, the planet, or a good idea

  • To motivate the next generation of consignors through inspired styles, value, and engagement

    • All work will be performed according to company policies and standards, in the spirit of the company’s vision

    • Do a good job for the sole purpose of doing a good job

    • All company info will be held as strictly confidential outside the company

    • All routine work will be documented in our operations manual

    • All work will be performed according to company policies and standards inherent in all position agreements, system action plans, operation manuals, ongoing policy memoranda, as well as facilities and dress codes

    • Problems of any systems must be brought to attention of your manager so that systems can be improved

    • Employees will provide staff assistance as requested; each employee may be asked from time to time to cover other areas of accountability and/or departments

    • All business communications, whether verbal, visual or written, whether for internal or external use, will be professional in tone and content and in accordance with applicable and existing company policies and standards

    • Employees will respect each other’s time, space and need for concentration. socializing and interruptions must not impede workflow

    • Employees will have a regularly scheduled meeting with their manager

    • Employees are encouraged to recommend ideas for improvement of their department and position that are consistent with the company’s vision

    • All calls and emails will be responded to within 2 hours whenever possible and within 1 business day at the latest

    • Must be motivated, respectful, courteous and take pride in doing a good job for the sake of doing a good job

    • Ability to work independently without being micromanaged

    • Never stop learning

    • Be proactive not reactive

  • Worthy Girl is a community of respectful, confident, humble, and strategically minded risk takers

    Values of the Worthy:

    • Be confident

    • Master the fundamentals

    • Respect the community and the method

    • Explore "What if?"

    • Pursue balance

    • Be a sponge

    • Find comfort in the uncomfortable

    • Stay humble

    • Hustle

    ...We are Worthy Girl