Sales Associate Details:
Maintain an attitude consistent with our company vision and values
Ensure that all tasks and processes are completed per our company systems
Keep the store clean inside and out
Ensure that the presentation of the shop is consistent with our company vision and values
Be able to answer questions in-person or on the phone to make customers feel welcome and valued
Cashier duties using Peeps POS
Get shop ready before opening and get the shop ready for closing based on our System Action Plans (SAP)
Prepare items for sales floor
Provide polite and courteous customer service
Greet consignors and explain consignment process and Worthy Girl contract
Go through consignors’ items and select pieces for consignment that are consistent with our brand
Position Specific Standards:
Previous retail work experience preferred
Knowledge of and interest in fashion
Comfortable working on a PC platform
Comfortable problem solving, communicating and managing time
Ability to multitask
Comfortable engaging and treat customers in a polite, friendly and respectful manner
Present yourself in a professional manner
Punctuality and willingness to give extra effort
Company Wide Standards:
-
To become the best consignment chain in the country dedicated to erasing the stigma that shopping second-hand is anything but awesome. We will build lasting and meaningful relationships from shareholders to employees, employees to customers, and customers to their communities
-
We are the home of strategically minded risk takers, relationship builders, and community lifters who are working to erase the stigma that second-hand shopping is anything but awesome. We believe that kindness is queen and that you should never waste love, the planet, or a good idea
-
To motivate the next generation of consignors through inspired styles, value, and engagement
-
All work will be performed according to company policies and standards, in the spirit of the company’s vision
Do a good job for the sole purpose of doing a good job
All company info will be held as strictly confidential outside the company
All routine work will be documented in our operations manual
All work will be performed according to company policies and standards inherent in all position agreements, system action plans, operation manuals, ongoing policy memoranda, as well as facilities and dress codes
Problems of any systems must be brought to attention of your manager so that systems can be improved
Employees will provide staff assistance as requested; each employee may be asked from time to time to cover other areas of accountability and/or departments
All business communications, whether verbal, visual or written, whether for internal or external use, will be professional in tone and content and in accordance with applicable and existing company policies and standards
Employees will respect each other’s time, space and need for concentration. socializing and interruptions must not impede workflow
Employees will have a regularly scheduled meeting with their manager
Employees are encouraged to recommend ideas for improvement of their department and position that are consistent with the company’s vision
All calls and emails will be responded to within 2 hours whenever possible and within 1 business day at the latest
Must be motivated, respectful, courteous and take pride in doing a good job for the sake of doing a good job
Ability to work independently without being micromanaged
Never stop learning
Be proactive not reactive
-
Worthy Girl is a community of respectful, confident, humble, and strategically minded risk takers
Values of the Worthy:
Be confident
Master the fundamentals
Respect the community and the method
Explore "What if?"
Pursue balance
Be a sponge
Find comfort in the uncomfortable
Stay humble
Hustle
...We are Worthy Girl